What could be causing the wireless scanner is not working?

If your wireless Zebra scanner is not working, there could be several possible reasons. Please review the following to resolve the issue: 

1. Power Issues

• Low Battery: The scanner may not be turning on because its battery is too low. Try charging the scanner for a while and see if it powers on.
• Battery Connection: In some cases, the battery may not be properly seated. Try removing and re-inserting the battery.
• Charging Dock/Port: Ensure the charging dock or cable is functioning. Test the charging dock with another device if possible.

2. Wireless Connection Issues

• Pairing: If your scanner uses dongle, make sure it's properly connected or not.

  • If needed, unplug and plug the dongle.

3. Scanner Hardware Issues

• Defective Scanner: There might be a hardware issue with the scanner itself. If none of the above steps resolve the problem, it could be an internal hardware fault (e.g., wireless chipset or broken dongle).
• Check for Physical Damage: Inspect the scanner for any visible damage that might affect its functionality.

Troubleshooting Steps:

1. Restart the Scanner: Power off and power on the scanner to reset it.
2. Re-plug/Reconnect: Unplug and plug the scanner dongle with the device.
3. Check for Interference: Move the scanner closer to the device. 
4. Test on Another Device: Try the scanner with a different device to isolate whether the problem is with the scanner or the vMeasure device it's trying to connect to.
   
   
   

   If you need any support , please drop a mail to vmeasure@visailabs.com or Click here to Submit a Ticket.